Digital CX Utility
iOS and Android Utility application in React-Native for building and testing Mobile CX programs on the Qualtrics platform.
Digital CX Utility: Streamlining Mobile Survey Integration for Qualtrics Users
As part of my project portfolio, I developed the Digital CX Utility, a tool designed to enhance the capabilities of Qualtrics users looking to expand their Customer Experience (CX) programs into native mobile data collection. This utility, developed in React-Native and deployable on both iOS and Android platforms, offers a practical solution for non-engineering professionals in the field of CX.
Key Features:
SDK Initialization and Survey Display: The utility allows users to initialize their connection to the Qualtrics platform, evaluate display logic, and display the survey natively on a mobile device. This functionality is crucial for testing survey appearance and functionality directly on the target devices.
Targeted Towards Non-Engineering Qualtrics Users: The tool is particularly beneficial for Qualtrics users interested in mobile data collection but who may not have direct access to engineering resources. It bridges the gap between conceptual design and technical implementation.
Advantages of React-Native Development:
Utilizing React-Native ensures that the utility is versatile and efficient, facilitating testing across the most commonly used mobile platforms and devices. This cross-platform compatibility is essential for ensuring a wide range of device testing, crucial in today's diverse mobile ecosystem.
Operational Efficiency:
The Digital CX Utility significantly accelerates the development process for CX programs. Users can build and test their survey's display logic and functionality on various devices before any software integration occurs within their company's application. This pre-development testing streamlines the collaboration process with engineering teams, allowing for a more refined and tested implementation plan.
Data Security and Handling:
The utility is designed with data security in mind; it does not store any survey data, focusing solely on display and functionality aspects. This design choice ensures that sensitive data remains secure and is not a concern during the testing phase.
Conclusion: The Digital CX Utility stands as a testament to my ability to create solutions that simplify complex processes and foster collaboration between technical and non-technical teams. This project highlights my skill in developing user-friendly, efficient tools that address specific needs within the realm of mobile CX development, without the need for direct technical intervention at the early stages.
